Customer Service Specialist - Mandarin Speaker

TDCX, Inc.; Kuala Lumpur; In loco; MYR 28.000 - 50.000; Tempo pieno

Descrizione del lavoro

TDCX, Inc. in Kuala Lumpur is seeking a proactive customer service specialist to support our travel client. You will respond to inquiries, resolve complaints, and escalate issues when needed.

The role requires clear communication, the ability to manage multiple tasks, and a commitment to friendly, professional service to travelers worldwide.

Competenze

• Strong communication skills and empathy.
• Ability to resolve customer issues efficiently.
• Experience in inbound/outbound service is a plus.

Mansioni

• Provide friendly and efficient service to the travel community of our client.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Conoscenze

Customer service

Phone support

Complaint handling

Troubleshooting

Communication

Descrizione del lavoro

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

• Provide friendly and efficient service to the travel community of our client.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalat e issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals