Customer Service Specialist

TDCX Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Recognition programs

Career growth plans

Positive work culture

Direct public transport

Flexible working

Mentoring from experts

Global awards

Job summary

TDCX Malaysia is a global BPO leader delivering customer experience solutions across industries. We seek a Customer Service Specialist to provide excellent support via multiple channels and to identify customer needs, offering strategic solutions that resolve issues efficiently.

Join a dynamic team with strong learning and development plans, flexible work arrangements, and a focus on growing your career within a world-class organization.

Qualifications

• At least a Diploma or degree in any field.
• 2 years of related experience preferred; fresh graduates welcome.
• Strong time management and ability to multitask.
• Excellent verbal and written communication in English and local language for the market.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching issues to provide strategic solutions and clarifications.
• Ensure first contact resolution and effective follow-up with service partners and internal teams to close cases.
• Give constructive feedback to improve tools, procedures and guidelines.
• Deliver high-quality services to maximize customer satisfaction and maintain quality standards.
• Build sustainable relationships with customers and go the extra mile.
• Carry out any other duties as assigned to support the Quality Management System.

Skills

Communication skills

English proficiency

Time management

Multi-tasking

Education

Diploma or degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Enable your future

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

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Information Technology Services 1,001-5,000 employees

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as a Customer Service Specialist