Mandarin-Speaking Customer Acquisition Specialist

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (Mandarin Speaker) in Kuala Lumpur to drive new customer acquisition and renewals.

You will articulate the value of our products, manage a high volume of outbound calls and emails, and collaborate with a Sales Manager to deliver a professional customer experience. Responsibilities include maintaining CRM data, forecasting weekly, monthly, and quarterly trends, and applying product knowledge to assess client requirements

Responsibilities

• The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
• This role is responsible for effectively articulating the value of products or services to customers.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (Mandarin Speaker) in Kuala Lumpur to drive new customer acquisition and renewals.

You will articulate the value of our products, manage a high volume of outbound calls and emails, and collaborate with a Sales Manager to deliver a professional customer experience. Responsibilities include maintaining CRM data, forecasting weekly, monthly, and quarterly trends, and applying product knowledge to assess client requirements