Manager - Operations Excellence

A.P. Moller - Maersk; Shah Alam; On-site; MYR 180,000 - 260,000; Full time

Job summary

Maersk is seeking an Operations Excellence Manager responsible for implementing lean standards, 5S, and visual management, and for driving continuous improvement across health, safety, quality and productivity.

You will lead multi‑team projects, mentor staff on problem solving, training, and belt certification, and ensure CI initiatives align with business goals.

Qualifications

• Experience implementing Lean principles and continuous improvement at scale.
• Knowledge of 5S, visual management, and KPI-driven performance management.

Responsibilities

• Conduct site visits and performance reviews with Operations management to share best practices and achieve operating plan goals.

Skills

Lean principles

5S

Visual management

Process mapping

Root cause analysis

FMEA

8D problem solving

Kaizen

Project management

CI coaching

Aii Tracker

Tools

Aii Tracker

Job description

Overview

The Operations Excellence Manager is responsible for implementing and continually enhancing operational standards for health and safety, 5S and visual management, performance management, process management, and continuous improvement. The role encompasses deploying site labor and equipment management tools, conducting operational improvement studies, providing employee training on Lean principles, fostering a Lean culture, and ensuring that all continuous improvement initiatives are aligned with strategic business objectives.

Key Responsibilities

• Conduct site visits and performance reviews with Operations management to share best practices, improve staff performance, determine and assess resource needs, and achieve operating plan goals.
• Manage the project implementation and conduct assessment of the North Star Program across Health & Safety, Security, Business Resilience, Quality Management, Labor Rights, People, Continuous Improvement, Warehouse Standardization, Asset Strategy, Business Controlling, and Energy Transition.
• Drive and roll out site labour management and equipment management tools.
• Identify and conduct operational improvement studies on productivity, waste identification, and elimination of waste at the operational level and customer level.
• Lead complex cross‑divisional projects, ensuring workshop results are implemented; conduct continuous improvement workshops such as VSM, process mapping, root cause analysis, FMEA, and 8D problem‑solving.
• Ensure timely submission of CI reports (TMW‑A3/Quick Win/Kaizen) into Aii Tracker and be sensitive to figures.
• Monitor performance metrics and measurements related to the CI/OE Scorecard and KPI.
• Maintain a good relationship with the Operations team; coach and mentor them on TMW Problem Solving, Lean activities, and CI Improvement projects.
• Conduct 5S and Lean Sigma training, and mentor individuals toward 5S and Lean Sigma Belt Certification.
• Work effectively and collaboratively with project teams, operations heads, and process improvement staff to support the successful completion of projects.
• Identify and communicate any unresolved problems or possible timeline issues along with recommended actions for correction.
• Advocate continuous improvement of products and processes by soliciting new process improvement opportunities.
• Champion local and regional Continuous Improvement competitions and provide guidance and direction to participants on their project submissions.

Equal Opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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