Manager, Human Resources (Hospitality)

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Swiss-Garden International Hotels, Resorts & Inns, part of the OSK Group, seeks an experienced Human Resources Manager (Hospitality) to partner with business leaders and drive HR strategies across our hotel portfolio. You will manage recruitment, payroll, performance management and compliance while supporting workforce development.

Ideal candidates hold an HR degree/diploma and have 8+ years in hotel HR. The role requires strong stakeholder management and a strategic, policy-driven mindset to

Qualifications

• Degree or Diploma in Human Resources Management or related discipline.
• Minimum 8 years of experience in Human Resources within the hotel industry.
• Experience in hotel and accommodation services operations.

Responsibilities

• Set and communicate strategic HR policies, plans and goals to support a high-performance culture.
• Oversee recruitment processes and payroll operations, ensuring timely and compliant cycles.
• Drive HR projects, liaise with Centers of Excellence, and ensure regulatory compliance.
• Manage stakeholder relationships and provide strategic HR support to achieve business objectives.
• Direct performance management programs and annual salary reviews with senior leadership.
• Ensure HR policies reflect current requirements and are communicated across the organization.
• Lead training needs analysis and implement onboarding and development initiatives.

Skills

Stakeholder management

Payroll operations

Recruitment

Performance management

HR policies & compliance

Education

Degree or Diploma in Human Resources Management

Job description

At OSK Group, we stand out by driving innovation and delivering products and services that create meaningful value for the community. With nearly six decades of proven expertise, we forge ahead, carving new opportunities across our diverse business sectors. Our steadfast commitment to being a long‑term business builder underscores every endeavor we pursue.

OSK Group’s Hospitality division continues to expand its footprint through our home‑grown brand, Swiss‑Garden International (SGI). By continuously enhancing our offerings and exploring new markets, we aim to deliver meaningful and memorable experiences. With a diverse portfolio spanning vibrant city hubs and serene resort destinations, we remain focused on elevating product quality and exceeding guest expectations at every touchpoint.

Job Title: Human Resources, Manager (Hospitality)

The Manager, HR act as a strategic partner to the business, providing comprehensive HR support to drive the achievement of business objectives. This role involves managing stakeholder relationships, executing HR initiatives and ensuring effective liaison with Centers of Excellence. This role will have a strong understanding of industrial relations, employee performance management and will support business strategies. Additionally, the role is required to oversee and support recruitment and payroll operations, participate in and drive HR projects and initiatives & ensure compliance with all relevant employment laws, regulations, and organizational policies.

Your responsibilities will be to:-

Set and communicate strategic HR policies, plans and goals to all to support the achievement of a high‑performance culture and a highly engaged workforce.

Ensure HR Strategy, policies and procedures are established and updated to reflect current requirement. Advise and recommend any changes or proposal to Group Director of Human Resources for approval.

Evaluate company culture and provide recommendations on changes to accomplish company goals and objectives.

Direct and drive communication of company’s policies to employees and ensure it is understood and adhered to by all, at all times.

Ensure recruitment processes and procedures are adhered to and time cycle to fill vacancies is within stipulated goals.

Drive the development of company strategic recruitment and selection plan.

Evaluate and recommend human resource outsourcing opportunities and identify potential vendors.

Directs a process of organizational planning that evaluates structure, job design, and personnel resources for the company, maintaining an optimal organizational structure and staffing levels to accomplish company goals and objectives.

Ensure compensation and benefit programs are competitive and meet regulatory requirements.

Ensure compensation and recognition programs are designed and implemented to retain high potential and drive a performance culture.

Review and propose annual salary review to CEO for approval.
Ensure training needs analysis is performed with Heads of Department to address current capabilities and future training needs, including on-the-job training, departmental specific training, management development, and new hire orientation and on boarding.

Conducts orientation and generic hospitality training to all employees.

Direct the development, implementation and administration of performance management program, procedures and guidelines to help employees to meet the strategic goals of the company.

Ensure all areas of the HR department are compliant for site audits.

Performs any additional duties as and when assigned by members of senior management.

To be eligible for this role, you will require:

Degree or Diploma in Human Resources Management or any related discipline.

Minimum 8 years experience in Human Resources from hotel industry

Hotel & Accommodation Services 11-50 employees

Swiss‑Garden International Hotels, Resorts & Inns is a home‑grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award‑winning 18‑hole golf course.

Ideally located, our contemporary‑style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.

Swiss‑Garden International Hotels, Resorts & Inns is a home‑grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award‑winning 18‑hole golf course.

Ideally located, our contemporary‑style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.