Assistant Human Resources Manager

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Genting Highlands; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Staff accommodation discounts

Career development opportunities

Wellness programmes

Inclusive workplace culture

Job summary

Swiss-Garden International Hotels, Resorts & Inns (OSK Group) is seeking an Assistant Human Resources Manager for our Genting Highlands property in Pahang. This full-time role supports HR strategies, policies, and employee engagement across resort operations, reporting to the HR Manager.

You will assist in recruitment, payroll, policy development, training, and payroll processes while ensuring confidentiality and compliance in a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration or related field.
• 2–3 years HR experience, preferably in hospitality/hotel/resort.
• Fluent in English; Bahasa Malaysia or Mandarin advantageous.
• Excellent organisational & time-management skills with ability to manage multiple priorities.
• Proficient with MS Office and HR information systems (HRIS).
• Strong communication & interpersonal skills with staff at all levels.
• Maintain confidentiality & adhere to data protection standards.
• Team-oriented with a willingness to support multiple departments.

Responsibilities

• Assist recruitment and onboarding processes.
• Maintain employee records and HR documentation in compliance with policies and laws.
• Assist in developing and implementing HR policies and handbooks.
• Provide HR guidance and handle employee queries, grievances, and disciplinary matters.
• Coordinate training and development programs, induction and progression initiatives.
• Support payroll, leave management, and benefits administration.
• Contribute to employee engagement initiatives and events.
• Maintain HR databases and generate HR metrics and reports.
• Assist with compliance to employment laws, health and safety, and industry standards.
• Support performance management and appraisals.

Skills

HR management

HR practices

Organizational skills

MS Office

HRIS

Communication

Confidentiality

Team collaboration

Customer service

Bilingual English / Bahasa Malaysia or

Education

Bachelor's degree in HR Management/Business Administration

Tools

MS Office

HRIS

Job description

About us

Swiss-Garden International Hotels, Resorts & Inns, a proud member of the OSK Group, is a leading hospitality organisation committed to delivering exceptional guest experiences and fostering a supportive, dynamic workplace. With a portfolio of premium properties across beautiful destinations, we pride ourselves on our commitment to excellence, innovation, and creating memorable moments for both our guests and our team members. Our company culture is built on collaboration, integrity, and a genuine passion for hospitality.

About the role

We are seeking an Assistant Human Resources Manager to join our HR team at our Genting Highlands property in Pahang. This is a full-time position that plays a vital role in supporting the Human Resources function and ensuring the effective management of our workforce. Reporting to the Human Resources Manager, you will assist in implementing HR strategies, policies, and initiatives that drive organisational success and enhance employee engagement across our resort operations. This role offers an excellent opportunity to develop your HR career within the hospitality industry whilst working across a range of HR disciplines in a fast-paced, guest-focused environment.

Key responsibilities

• Assist in the recruitment and selection process, including job posting, screening of applications, conducting interviews, and coordinating the onboarding of new employees
• Support the administration of employee records, personnel files, and HR documentation in compliance with relevant legislation and company policies
• Assist in the development and implementation of HR policies, procedures, and employee handbooks
• Provide support to employees regarding HR queries, grievances, and disciplinary matters, whilst ensuring confidentiality and consistency in approach
• Coordinate and assist with training and development programmes, including induction training and professional development initiatives
• Support payroll processes, leave management, and benefits administration
• Contribute to employee engagement initiatives and events that foster a positive workplace culture
• Maintain accurate HR databases and generate reports on HR metrics, turnover, and workforce planning
• Assist with compliance matters related to employment law, health and safety regulations, and industry standards
• Support the management of performance appraisals and the implementation of performance management systems

What we’re looking for

• Bachelor's degree in Human Resources Management, Business Administration, or a related field (or equivalent professional experience)
• Minimum of 2-3 years' experience in a Human Resources role, preferably within the hospitality, hotel, or resort industry
• Strong knowledge of HR practices, employment legislation, and HR management systems
• Excellent organisational and time management skills with the ability to manage multiple priorities effectively
• Proficiency in Microsoft Office applications and HR information systems (HRIS)
• Exceptional communication and interpersonal skills with the ability to interact professionally with employees at all levels
• Strong attention to detail and commitment to maintaining confidentiality and data protection standards
• Ability to work collaboratively within a team and provide support to various departments
• Customer service orientation and a genuine passion for supporting employee wellbeing
• Fluency in English; proficiency in Bahasa Malaysia and/or Mandarin Chinese is advantageous
• Base in Swiss-Garden Hotel and Residences, Genting Highland

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we are committed to supporting the growth and wellbeing of our team members. We offer a competitive salary package commensurate with experience and qualifications. Additional benefits include:

• Comprehensive health and medical insurance coverage
• Generous annual leave entitlements and public holidays
• Staff accommodation discounts and complimentary meals during working hours
• Career development and training opportunities to enhance your professional skills
• Access to employee wellness programmes and recreational facilities
• Friendly and inclusive workplace culture with strong team support
• Opportunities for career progression within the OSK Group and hospitality sector
• Performance-based incentives and recognition programmes

Swiss-Garden International Hotels, Resorts & Inns is a home-grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award-winning 18-hole golf course.

Ideally located, our contemporary-style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.

Swiss-Garden International Hotels, Resorts & Inns is a home-grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award-winning 18-hole golf course.

Ideally located, our contemporary-style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.

Swiss-Garden International Hotels, Resorts & Inns is a home-grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award-winning 18-hole golf course.

Ideally located, our contemporary-style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.