About us
A premier hospitality destination dedicated to delivering exceptional guest experiences through outstanding service, world-class facilities, and a commitment to excellence. We pride ourselves on creating memorable moments for our guests whilst fostering a positive and inclusive workplace culture. Our team is our greatest asset, and we invest in developing talented professionals who share our passion for hospitality.
About the role
We are seeking a Human Resource Senior Manager to join our leadership team. This is a full-time position that plays a strategic role in shaping our human resources function and supporting the overall business objectives of our resort. Reporting to senior management, you will be instrumental in developing and implementing HR strategies that drive organisational success, employee engagement, and operational excellence. This role is critical to ensuring our resort attracts, retains, and develops the talent necessary to maintain our reputation as a leading hospitality destination.
Key responsibilities
- Develop and implement comprehensive human resources strategies and policies aligned with the resort's business objectives and industry best practices
- Oversee recruitment, selection, and onboarding processes to ensure the resort attracts and hires high-quality talent across all departments
- Manage employee relations, performance management, and disciplinary procedures whilst maintaining a positive workplace culture
- Lead training and development programmes to enhance employee skills, competencies, and career progression opportunities
- Administer compensation, benefits, payroll, and statutory compliance matters in accordance with Malaysian labour laws and regulations
- Provide strategic human resources advice and support to senior management on organisational restructuring, workforce planning, and talent management initiatives
- Monitor and report on key human resources metrics, including staff turnover, engagement levels, and recruitment effectiveness
- Foster a diverse, inclusive, and engaging workplace environment that reflects our resort's values and enhances employee satisfaction and retention
- Manage employee health, safety, and wellbeing programmes to ensure a secure working environment
- Build and lead the human resources team, delegating responsibilities and providing mentorship and professional development opportunities
What we're looking for
- Bachelor's degree in Human Resources, Business Administration, or a related discipline, or equivalent professional qualification
- Minimum 8 years' experience in a senior human resources role, preferably within the hospitality, resort, or tourism industry
- Proven track record of developing and implementing HR strategies that have positively impacted organisational performance and employee engagement
- Strong knowledge of Malaysian labour laws, employment regulations, and statutory compliance requirements
- Demonstrated expertise in recruitment, talent management, performance management, and employee relations
- Excellent leadership and team management skills with the ability to inspire, motivate, and develop high-performing teams
- Strong communication and interpersonal skills with the ability to engage effectively with employees at all levels
- Proficiency in human resources information systems (HRIS) and Microsoft Office applications
- Strategic thinking capability with the ability to align HR initiatives with broader business goals
- Professional HR certification such as CIPD, SHRM, or equivalent is highly desirable
- Experience in managing organisational change and cultural transformation initiatives is advantageous
What we offer
- We are committed to supporting the wellbeing and professional development of our team members.
- We offer a competitive compensation package commensurate with experience and qualifications, including performance-based incentives.
- Our benefits include comprehensive health insurance coverage, staff accommodation or housing allowance and subsidised meals at our resort facilities.
- We provide ongoing professional development opportunities, including sponsorship for relevant HR certifications and industry training programmes.
- We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised.
- Additionally, we offer flexible working arrangements where applicable, generous leave entitlements, and a supportive environment that prioritises work-life balance.
- Career advancement opportunities are available for high-performing professionals within our expanding organisation.