Manager, Corporate Secretarial (supporting Sg)

Boardroom Corporate Services Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Medical Education support

Dental

Parking

Mobile Phone Allowance

Job summary

BoardRoom is inviting a Manager, Corporate Secretarial (supporting SG) to lead the CS Hub in Petaling Jaya and coordinate regional teams. You will ensure timely client follow-ups, uphold SLA targets and drive process improvements across locations.

Responsibilities include overseeing CS Hub operations, developing SOPs, staff training, budgeting and reporting, and maintaining strong client relationships to support regional service excellence.

Qualifications

• Experience leading corporate secretarial operations.
• Strong client relationship management.
• Knowledge of corporate secretarial processes and SLA management.

Responsibilities

• Manage the CS Hub (regional support) teams.
• Responsible for ensuring timely follow-up with clients and adherence to SLA.
• Provide excellent client service ensuring deliverables are acted on promptly.
• Develop an in-depth knowledge of existing and potential clients, their industries and key contacts.
• Oversee and manage CS Hub operations, ensuring alignment with goals and client expectations; coordinate with regional teams.
• Perform reviews and provide value-add to client submissions.
• Maintain good client relationships and assess service deliverables for improvements.
• Develop and present technical training for CS Hub teams; provide feedback and evaluation.
• Support budgets and forecasts for respective teams and compare with prior budgets.
• Develop SOPs for corporate secretarial processes/policies; assist in system implementations.
• Provide up-to-date management reporting and participate in management meetings.

Job description

Manager, Corporate Secretarial (supporting Sg)

BoardRoom is the leading corporate services provider in Malaysia and the Asia-Pacific region. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong, Australia and Vietnam.

We are looking for YOU to join our dedicated team in Petaling Jaya.

Job Description

• Manage the the CS Hub (supporting regional) teams.
• Responsible for ensuring that commitment to clients and/or CS country teams (together defined as "clients") are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
• Provide excellent customer service ensuring clients deliverables are acted on promptly according to agreed Service Level Agreement ("SLA").
• Develop an in-depth knowledge of existing and potential clients, their industry and key contacts.
• Oversee and manage the operations of the CS Hub team, ensuring alignment with departmental goals, service delivery standards, and client expectations. Coordinate with regional teams to ensure consistency and efficiency across locations.
• Perform review and provide value-add to the work to be submitted to clients.
• Maintain good client relationship, assess service deliverables, templates and process for continuous improvements and identify possible expansion of services.
• Develop and present technical training courses for CS Hub teams, enable them to carry out their roles effectively and efficiently. Provide staff with regular feedback and evaluation.
• Participate in the preparation of budgets and monthly forecasts (when required) for respective teams and comparison with previous budget/forecasts.
• Develop SOPs for corporate secretarial processes / policies where applicable.
• Assist in the implementation of new systems, procedures and records and any other ad-hoc projects when required.
• Provide up to date and accurate management reporting and attend other Management meetings on an ad-hoc and regular basis.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Corporate Secretarial Manager?
• Which of the following types of qualifications do you have?

Boardroom Group is one of Asia Pacific's leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors' training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Boardroom Group is one of Asia Pacific's leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors' training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and benefits

• Medical Education support Dental Parking Mobile Phone Allowance (Asst Managers & Above)

What can I earn as a Corporate Secretarial Manager