Corporate Secretarial Manager: Client Delivery & Training Lead

Boardroom Corporate Services Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Medical Education support

Dental

Parking

Mobile Phone Allowance

Job summary

BoardRoom is inviting a Manager, Corporate Secretarial (supporting SG) to lead the CS Hub in Petaling Jaya and coordinate regional teams. You will ensure timely client follow-ups, uphold SLA targets and drive process improvements across locations.

Responsibilities include overseeing CS Hub operations, developing SOPs, staff training, budgeting and reporting, and maintaining strong client relationships to support regional service excellence.

Qualifications

• Experience leading corporate secretarial operations.
• Strong client relationship management.
• Knowledge of corporate secretarial processes and SLA management.

Responsibilities

• Manage the CS Hub (regional support) teams.
• Responsible for ensuring timely follow-up with clients and adherence to SLA.
• Provide excellent client service ensuring deliverables are acted on promptly.
• Develop an in-depth knowledge of existing and potential clients, their industries and key contacts.
• Oversee and manage CS Hub operations, ensuring alignment with goals and client expectations; coordinate with regional teams.
• Perform reviews and provide value-add to client submissions.
• Maintain good client relationships and assess service deliverables for improvements.
• Develop and present technical training for CS Hub teams; provide feedback and evaluation.
• Support budgets and forecasts for respective teams and compare with prior budgets.
• Develop SOPs for corporate secretarial processes/policies; assist in system implementations.
• Provide up-to-date management reporting and participate in management meetings.

Job description

BoardRoom is inviting a Manager, Corporate Secretarial (supporting SG) to lead the CS Hub in Petaling Jaya and coordinate regional teams. You will ensure timely client follow-ups, uphold SLA targets and drive process improvements across locations.

Responsibilities include overseeing CS Hub operations, developing SOPs, staff training, budgeting and reporting, and maintaining strong client relationships to support regional service excellence.