Customer Service Specialist - Mandarin Speaker

Cross Border Talents; Seri Kembangan; On-site; MYR 30,000 - 50,000; Full time

Job summary

CB Talents SP is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, payment, and more, primarily communicating in Mandarin.

The position is open to fresh graduates with relevant backgrounds or those with customer support experience. Candidates should possess strong communication skills and a curiosity about technology, as well as a willingness to learn and improve in a fast-paced environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, and payment information.
• Deliver professional and high-quality customer interactions based on client service standards.
• Accurately record customer information and required data in internal systems.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Customer support experience

Analytical ability

Strong communication skills

Education

Bachelor's Degree or Diploma

Job description

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia.

In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.