Customer Service Consultant (Cantonese Speaker)

Sutherland; Kampung Malaysia Tambahan; On-site; MYR 24,000 - 42,000; Full time

Job summary

Sutherland Global Services is hiring for a 100% onsite customer support role in Bangsar South, Kuala Lumpur. You will assist customers via live chat and calls, handling login issues, account and billing questions, and maintaining clear records. Strong Cantonese and English, plus Chinese writing skills, are essential.

The position requires a patient, problem-solving attitude and 1–2 years in customer service. Work schedule is 9am–9pm, 5 days on, 2 days off, onsite.

Qualifications

• Fluent spoken Cantonese and English; written Traditional Chinese
• 1–2 years in customer service preferred
• Positive, patient, problem-solving attitude

Responsibilities

• Support customers through live chat and inbound calls with warmth and care
• Resolve basic tech issues like login errors and device compatibility
• Assist customers with account and billing questions
• Keep accurate records of every interaction
• Stay updated on product updates and policies to provide correct answers

Skills

Cantonese

Traditional Chinese

English

Customer service mindset

Job description

About Sutherland Global Services

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

About Sutherland Global Services

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi).

Job Description

What you'll do

• Support customers through live chat and inbound calls with warmth and care
• Solve everyday tech issues, such as login errors and device compatibility
• Guide customers through account and billing questions
• Keep clear, accurate records of every interaction
• Stay up to date on product updates and policies so you always give the right answer

Qualifications

What we're looking for

• Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English
• Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)
• A positive, patient, problem-solving attitude

Additional Information

Work setup

• Shifts: 9am to 9pm, including weekends
• Schedule: 5 days on, 2 days off (40 hours a week)
• Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)