Customer Service Consultant

Talent Recruit; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Talent Recruit seeks a Customer Service Consultant for a Kuala Lumpur-based role in a fast-growing third-party administrator company. You will handle inquiries across channels, provide clear information, and maintain accessibility of the contact centre.

You have at least 5 years in customer service within a contact center, with strong communication and interpersonal skills, a pleasant disposition, and the ability to handle complex problems with patience; 24/7 rotational shifts may be required in

Qualifications

• Diploma/degree qualification required.
• SPM holders with experience considered.
• Minimum 5 years in customer service in a contact center.

Responsibilities

• Attending to enquiries on various fronts, effectively maintaining the Contact Centre's accessibility.
• Ensure communication with customers and clients with clear and relevant information.
• Manage customers or clients feedback and complaints in a professional manner.
• Perform post-case administration for future reference.

Skills

Interpersonal skills

Communication skills

Education

Diploma or Degree in any field

SPM holders with experience

Job description

About the job Customer Service Consultant

Company Background:

We are representing a fast growing third party administrator company and as they are expanding, they are hiring Customer Service Consultant to join the team in KL.

Job Scope:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• SPM holders with experience can be considered as well.
• Minimum 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Location will be based in Kuala Lumpur - Malaysia
• Willing to work on 24/7 rotational shift schedule (for future needs)