Bilingual Chinese Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 40,176 - 53,568; Full time

Job summary

Convergys in Kuala Lumpur is seeking an Advisor I, Customer Service (Chinese). You will handle inbound and outbound calls, assist customers, and resolve routine product or service questions. The role emphasizes accuracy, empathy, and efficient problem solving.

Working in a fast-paced, target-driven setting, you will rotate shifts and collaborate with teammates to meet KPIs and improve customer satisfaction. The position is based in NU Tower 2, Kuala Lumpur Sentral.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Strong written and verbal communication.
• Ability to navigate computers and basic software.
• Flexible to rotate shifts and work in a fast-paced environment.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service orientation

Written & verbal communication

Attention to detail

Multi-tasking

Teamwork

Computer literacy

Education

High school diploma

Job description

Convergys in Kuala Lumpur is seeking an Advisor I, Customer Service (Chinese). You will handle inbound and outbound calls, assist customers, and resolve routine product or service questions. The role emphasizes accuracy, empathy, and efficient problem solving.

Working in a fast-paced, target-driven setting, you will rotate shifts and collaborate with teammates to meet KPIs and improve customer satisfaction. The position is based in NU Tower 2, Kuala Lumpur Sentral.