Mandarin-Speaking Sales Advisor II

Convergys; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor II, Sales - Mandarin to handle customer orders and promote products via calls and online channels. You will use probing techniques to identify needs, present suitable solutions, and drive sales while maintaining excellent service levels.

The role requires strong communication skills, a customer-first attitude, and the ability to work across shifts. Training will cover product knowledge, pricing, and POS procedures, contributing to target

Qualifications

• High school diploma required; six months of sales experience preferred.
• Demonstrated sales techniques and product knowledge preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication and negotiation skills.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each call.
• Use probing techniques to determine customer needs and offer appropriate products or services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Meet KPIs and ensure service levels meet contractual goals.
• Greet customers professionally and build rapport with empathy.

Skills

Sales skills

Customer service

Mandarin language

Communication

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking an Advisor II, Sales - Mandarin to handle customer orders and promote products via calls and online channels. You will use probing techniques to identify needs, present suitable solutions, and drive sales while maintaining excellent service levels.

The role requires strong communication skills, a customer-first attitude, and the ability to work across shifts. Training will cover product knowledge, pricing, and POS procedures, contributing to target