Logistics Customer Support Specialist - Weekend Rotations

Toll Group; George Town; On-site; MYR 33,000 - 47,000; Full time

Job summary

The Toll Group in Bayan Lepas, Penang is hiring a Customer Service Representative to manage customer relationships, process transactions, and provide product and technical support. You will coordinate with internal teams to meet service standards and assist with account management in a fast-paced logistics environment.

We value attention to detail, clear communication, and proficiency in Microsoft Office. Fresh graduates are welcome, and weekend shifts are on a rotational basis as part of a

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business or related field preferred.
• 1–3 years of job-related experience; fresh graduates welcome to apply.
• Strong attention to detail with excellent data accuracy.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• Able to work on weekends on a rotational basis.

Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1–3 years of job-related experience and technical or vocational training.

Skills

Attention to detail

Communication skills

Microsoft Office

Education

Diploma/Degree in Logistics, Supply Chain, Business

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

The Toll Group in Bayan Lepas, Penang is hiring a Customer Service Representative to manage customer relationships, process transactions, and provide product and technical support. You will coordinate with internal teams to meet service standards and assist with account management in a fast-paced logistics environment.

We value attention to detail, clear communication, and proficiency in Microsoft Office. Fresh graduates are welcome, and weekend shifts are on a rotational basis as part of a