Customer Service Specialist (Night/Morning Shift)

Toll Group; Bayan Lepas; On-site; MYR 39,000 - 61,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is seeking a Customer Service Representative to cover night and morning shifts on an alternating basis. You’ll manage customer relationships, support accounts, provide product and technical assistance, liaise with stakeholders, resolve issues, and mentor junior staff as needed.

The role requires a Diploma/Degree in Logistics, Supply Chain or Business, 1–3 years’ experience, and strong data accuracy and MS Office skills. Fresh grads welcome.

Qualifications

• Diploma or degree in logistics, supply chain, business or related field.
• 1–3 years of logistics, operations, or milestone tracking experience preferred.
• Strong data accuracy and attention to detail required.
• Excellent written and verbal communication and professional interactions.
• Proficiency in MS Office (Excel/Outlook/Teams) expected.

Responsibilities

• Develop and maintain relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance on customer transactions and requests.
• Coordinate with internal and external stakeholders to meet obligations.
• Respond to customer queries and resolve issues per processes.
• Support and guide less experienced staff as needed.
• Rotational night/morning shifts every 4 weeks.

Skills

Attention to detail

Communication skills

Data accuracy

Teamwork

Education

Diploma/Degree in Logistics, Supply Chain, Business

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Toll Group in Bayan Lepas, Penang is seeking a Customer Service Representative to cover night and morning shifts on an alternating basis. You’ll manage customer relationships, support accounts, provide product and technical assistance, liaise with stakeholders, resolve issues, and mentor junior staff as needed.

The role requires a Diploma/Degree in Logistics, Supply Chain or Business, 1–3 years’ experience, and strong data accuracy and MS Office skills. Fresh grads welcome.