Senior Customer Support & Operations Specialist

Toll Group; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

Toll Group is hiring an Experienced Customer Support Officer in Bayan Lepas, Malaysia. This on-site role focuses on delivering professional customer service, supporting account management and transaction processing, and resolving inquiries with a strong emphasis on process adherence.

The ideal candidate will have 1-3 years of relevant training and be comfortable working in a dynamic logistics environment. We value proactive problem solving, clear communication, and teamwork as we help customers

Qualifications

• 1-3 years of job-related training and technical or vocational training required.
• Support account management and transaction processing.
• Provide product and technical support related to customer requests.

Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Liaise with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per processes.

Skills

Customer relationship

Account management

Communication

Problem solving

Team collaboration

CRM software

Data entry

Education

Technical or vocational training

Tools

CRM software

Job description

Toll Group is hiring an Experienced Customer Support Officer in Bayan Lepas, Malaysia. This on-site role focuses on delivering professional customer service, supporting account management and transaction processing, and resolving inquiries with a strong emphasis on process adherence.

The ideal candidate will have 1-3 years of relevant training and be comfortable working in a dynamic logistics environment. We value proactive problem solving, clear communication, and teamwork as we help customers