Logistics Customer Support Specialist - Afternoon Shift

Toll Group; Bayan Lepas; On-site; MYR 30,000 - 55,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is seeking a Customer Service Representative for the afternoon shift with shift allowance included. You will develop and maintain relationships with customers and support account management to ensure smooth operations.

The role covers product and technical support, liaising with internal and external stakeholders, and resolving customer queries in line with agreements. Fresh graduates are welcome, with 1–3 years of related experience and a Diploma or Degree in

Qualifications

• Diploma or degree in logistics or related field.
• Fresh graduates welcome; entry-level with willingness to learn.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Develop and maintain effective relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per agreements.
• Provide assistance and guidance to less experienced staff as needed.
• Training requirements: 1–3 years of related experience and vocational training.

Skills

Communication

Data accuracy

Teamwork

Education

Diploma/Degree in Logistics, Supply Chain, or Business

Tools

Microsoft Office Suite

Job description

Toll Group in Bayan Lepas, Penang is seeking a Customer Service Representative for the afternoon shift with shift allowance included. You will develop and maintain relationships with customers and support account management to ensure smooth operations.

The role covers product and technical support, liaising with internal and external stakeholders, and resolving customer queries in line with agreements. Fresh graduates are welcome, with 1–3 years of related experience and a Diploma or Degree in