Customer Service Officer — Night & Morning Shift (Penang)

Toll Group; Bayan Lepas; Hybrid; MYR 33,000 - 50,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is hiring a Customer Service Officer (Night & Morning Shift Alternative). You will handle customer relationships, account support, and product questions in a fast-paced logistics environment. This full-time role requires rotating shifts every 4 weeks.

Fresh graduates are welcome; Diploma/Degree in related fields is preferred. Proficiency with Microsoft Office and strong communication skills are essential to ensure accurate, timely service to our valued customers.

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business, or related field (preferred).
• 1–3 years of job-related experience or relevant training; fresh graduates welcome.
• Strong attention to detail and excellent written and spoken communication.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide product and technical support for customer transactions.
• Coordinate with internal and external stakeholders to meet service standards.
• Resolve customer queries in line with contracts and processes.
• Support the team and guide junior staff as needed.

Skills

Attention to detail

Communication skills

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Toll Group in Bayan Lepas, Penang is hiring a Customer Service Officer (Night & Morning Shift Alternative). You will handle customer relationships, account support, and product questions in a fast-paced logistics environment. This full-time role requires rotating shifts every 4 weeks.

Fresh graduates are welcome; Diploma/Degree in related fields is preferred. Proficiency with Microsoft Office and strong communication skills are essential to ensure accurate, timely service to our valued customers.