Customer Service Pro — Afternoon Shift (Logistics)

Toll Group; George Town; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Shift allowance

Job summary

Toll Group in Bayan Lepas, Penang, is seeking a detail-oriented Customer Service Representative for the Afternoon Shift with shift allowance included. The role focuses on building relationships, processing transactions, and delivering high-quality service.

The position requires a Diploma/Degree in Logistics or related field, strong communication skills, and proficiency in Microsoft Office. Fresh graduates are welcome to apply and a shift allowance is provided.

Qualifications

• Diploma or degree in logistics, supply chain, business, or related field preferred.
• Strong data accuracy and attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Develop and maintain effective relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions and feedback.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per agreements.
• Support the team with guidance to less experienced staff.
• Requires 1–3 years of job-related experience and vocational training.

Education

Diploma/Degree in Logistics, Supply Chain, Business, or a related field

Tools

Microsoft Office Suite

Job description

Toll Group in Bayan Lepas, Penang, is seeking a detail-oriented Customer Service Representative for the Afternoon Shift with shift allowance included. The role focuses on building relationships, processing transactions, and delivering high-quality service.

The position requires a Diploma/Degree in Logistics or related field, strong communication skills, and proficiency in Microsoft Office. Fresh graduates are welcome to apply and a shift allowance is provided.