Afternoon Customer Care Specialist (Logistics)

Toll Group; George Town; On-site; MYR 28,000 - 44,000; Full time

Benefits offered by this job

Shift allowance

Job summary

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative (Afternoon Shift) to support customers and manage transactions. The role requires 1–3 years of related experience, strong attention to detail, and good communication skills. A diploma or degree in logistics, supply chain or business is preferred.

Applicants should be proficient in Microsoft Office (Excel, Outlook, Teams) and willing to work afternoons with shift allowance. Fresh graduates are welcome to apply.

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• 1–3 years of job-related experience; fresh graduates are welcome.
• Strong attention to detail with excellent data accuracy.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Develop and maintain effective relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions.
• Coordinate with internal and external stakeholders to meet obligations.
• Respond to customer queries and resolve issues per agreements.
• Provide guidance to less experienced staff as needed.
• Meet training requirements and stay updated on processes.

Skills

Attention to Detail

Communication Skills

Education

Diploma/Degree in Logistics, Supply Chain, Business

Tools

Microsoft Excel

Outlook

Teams

Job description

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative (Afternoon Shift) to support customers and manage transactions. The role requires 1–3 years of related experience, strong attention to detail, and good communication skills. A diploma or degree in logistics, supply chain or business is preferred.

Applicants should be proficient in Microsoft Office (Excel, Outlook, Teams) and willing to work afternoons with shift allowance. Fresh graduates are welcome to apply.