Customer Service Pro: Rotational Night/Morning Shift

Toll Group; Bayan Lepas; Hybrid; MYR 30,000 - 42,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative for night and morning shifts on a full-time basis. The role focuses on managing customer relationships, assisting with accounts and transactions, and providing product and technical support to ensure smooth operations.

The ideal candidate holds a Diploma/Degree in logistics or related field, with 1–3 years of experience or fresh graduates welcome.

Qualifications

• Diploma or degree in logistics, supply chain, business or related field preferred.
• 1–3 years of job-related experience or fresh graduates welcome.
• Strong attention to detail and data accuracy.

Responsibilities

• Develop and maintain effective relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues in line with agreements and processes.
• Provide assistance to less experienced staff as needed.

Skills

Attention to detail

Communication skills

Customer service

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office Suite

Job description

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative for night and morning shifts on a full-time basis. The role focuses on managing customer relationships, assisting with accounts and transactions, and providing product and technical support to ensure smooth operations.

The ideal candidate holds a Diploma/Degree in logistics or related field, with 1–3 years of experience or fresh graduates welcome.