Logistics Customer Support Specialist

KINTETSU WORLD EXPRESS (MALAYSIA) SDN.BHD; Kuching; On-site; MYR 27,000 - 36,000; Full time

Job summary

KINTETSU WORLD EXPRESS (MALAYSIA) SDN.BHD is seeking a Customer Service Clerk to enter shipment information into the system, prepare documents, and communicate with customers regarding pickup arrangements. You will work with the operations team to coordinate packing and cargo collection, ensuring accurate records and timely updates.

Fresh graduates or candidates with customer service experience are encouraged to apply.

Qualifications

• Fresh graduates and candidates with customer service experience are encouraged to apply.
• Basic understanding of shipment tracking and delivery coordination is an advantage, but training will be provided.
• Comfortable using computers and learning new systems and tools.
• Good communication skills and a positive attitude when dealing with customers and team members.
• Willing to learn, take initiative, and work in a fast-paced environment.
• Able to stay organized, manage tasks effectively, and pay attention to details.

Responsibilities

• Enter shipment information into the system accurately and keep records up to date.
• Prepare shipment files and related documents.
• Communicate with customers regarding pickup arrangements and shipment documents.
• Work closely with the operations team to coordinate packing and cargo collection.
• Send shipment updates and required information to overseas offices.
• Provide general administrative support to ensure smooth daily operations.

Job description

KINTETSU WORLD EXPRESS (MALAYSIA) SDN.BHD is seeking a Customer Service Clerk to enter shipment information into the system, prepare documents, and communicate with customers regarding pickup arrangements. You will work with the operations team to coordinate packing and cargo collection, ensuring accurate records and timely updates.

Fresh graduates or candidates with customer service experience are encouraged to apply.