Seafreight Customer Service Executive

Kintetsu World Express (Malaysia) Sdn Bhd; George Town; On-site; MYR 40,000 - 58,000; Full time

Job summary

Kintetsu World Express (Malaysia) Sdn Bhd in Penang seeks a detail-oriented Customer Service professional for Seafreight exports and imports. You will act as the main liaison between customers, operations, and our global partners to ensure smooth shipments and timely issue resolution.

The role requires 1–2 years in freight/logistics, good English/Malay/Mandarin communication, and familiarity with MS Office.

Qualifications

• Diploma or Degree in any related discipline.
• Proficient in English, Bahasa Malaysia or Mandarin for client communications.
• Good communication, proactive and self-motivated attitude.

Responsibilities

• Handle customer bookings and coordinate with co-loaders/liners.
• Monitor shipment costs and escalate pricing issues.
• Arrange cargo pickups and customs declarations.
• Prepare shipping documents (BL, SI) and pre-alerts.
• Ensure timely billing, cost input and invoice generation.
• Communicate with customers, vendors and sales teams to resolve issues.
• Maintain regular updates and reports on shipment progress.
• Support customer service improvement and internal reporting.
• Attend training and assist ad-hoc tasks.

Skills

Communication skills

Multilingual (English/Malay/M Mandarin

Education

Diploma or Degree in related discipline

Tools

MS Office

Job description

We are looking for a detail-oriented and proactive Customer Service (Seafreight - Export & Import) to join our logistics team. In this role, you will serve as the key point of contact between customers, operations, and our global partners, ensuring shipments move smoothly and efficiently. If you thrive in a fast-paced environment and enjoy coordinating across departments to solve issues and meet customer expectations, we’d love to hear from you.

Job Responsibility:

The role involves handling customer inquiries, coordinating with internal teams and external vendors, and ensuring timely and accurate documentation and billing.

Key Responsibilities:

• Handle customer bookings and coordinate with co-loaders/liners
• Monitor shipment costs and escalate pricing issues
• Arrange cargo pickups and customs declarations
• Prepare shipping documents (e.g., BL, SI) and pre-alerts
• Ensure timely billing, cost input, and invoice generation
• Communicate with customers, vendors, and sales teams to resolve shipment issues
• Maintain regular updates and reports on shipment progress
• Support customer service improvement and internal reporting
• Attend training and support ad-hoc tasks

Job Requirements:

• Diploma or Degree in any related discipline
• Minimum 1 - 2 years of working experience in similar capacity in freight / logistics industry
• Proficient in oral and written English, Bahasa Malaysia, or Mandarin (To effectively communicate with Mandarin-speaking clients and counterparts)
• Good communication skills, hardworking, spontaneous, and self-motivated
• Possess own transportation
• Good literacy of MS Office and computer usage

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."