Logistics Customer Support Specialist

City-Link Express (M) Sdn Bhd; Kuching; On-site; MYR 28,000 - 36,000; Full time

Job summary

City-Link Express (M) Sdn Bhd in Kuching, Sarawak is hiring a full-time Customer Service professional to provide exceptional support to our clients. You will handle incoming calls, resolve inquiries, and coordinate pickup tasks while collaborating with the team to reach optimal efficiency.

Fresh graduates are welcome; strong communication, problem-solving, and time-management skills are essential in a dynamic logistics setting within Malaysia.

Qualifications

• Experience in customer service or call center environment.
• Fresh grads welcome to apply.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficient with computer systems and customer service software.
• Able to work in a fast-paced environment.
• Good time management and organisational skills.
• Familiarity with logistics or transportation is an advantage.

Responsibilities

• Handle all incoming calls from customers.
• Provide good customer service and maintain good rapport with customers.
• Ensure customer requests, inquiries, feedback and complaints are attended and resolved promptly.
• Arrange incoming reverse charge pickup.
• Collaborate with team to maintain efficiency and productivity.
• Escalate unresolved issues per procedures.
• Record inquiries and ensure follow-up.
• Monitor Kuching agent shipments to prevent pendings beyond three weeks.
• Perform other tasks assigned by supervisor.
• Carry out ad-hoc tasks in a professional and effective manner.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Time management

Computer literacy

CRM software

MS Office

Logistics software

Tools

CRM software

MS Office

Logistics software

Job description

City-Link Express (M) Sdn Bhd in Kuching, Sarawak is hiring a full-time Customer Service professional to provide exceptional support to our clients. You will handle incoming calls, resolve inquiries, and coordinate pickup tasks while collaborating with the team to reach optimal efficiency.

Fresh graduates are welcome; strong communication, problem-solving, and time-management skills are essential in a dynamic logistics setting within Malaysia.