Logistics Customer Care Specialist

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (MALAYSIA) SDN. BHD. is seeking a Customer Care Executive in Kuala Lumpur to handle inquiries from key account customers and provide timely updates on shipment status.

You will investigate delivery issues, coordinate with internal teams, and maintain strong customer relationships while delivering excellent service. Diploma or higher in business or communications, solid communication and problem-solving skills are essential.

Qualifications

• Diploma or higher in business, communications, or related fields.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle inquiries and service requests from key account customers.
• Monitor shipment status and provide timely updates to customers.
• Investigate and resolve delivery issues, delays, damages, and other shipment-related concerns.
• Coordinate with internal departments and branches to ensure effective issue resolution.
• Maintain strong customer relationships and deliver excellent customer service.

Skills

Communication skills

Problem-solving

Multitasking

Teamwork

Education

Diploma or higher in any discipline

Tools

Microsoft Office

Job description

J&T Express (MALAYSIA) SDN. BHD. is seeking a Customer Care Executive in Kuala Lumpur to handle inquiries from key account customers and provide timely updates on shipment status.

You will investigate delivery issues, coordinate with internal teams, and maintain strong customer relationships while delivering excellent service. Diploma or higher in business or communications, solid communication and problem-solving skills are essential.