Logistics IT Support Specialist - Systems & Network

Kintetsu World Express (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 42,000 - 66,000; Full time

Job summary

Kintetsu World Express (Malaysia) Sdn Bhd is seeking an IT Support professional to provide hands-on support for IT systems, applications, hardware and network infrastructure supporting our logistics operations in Penang/Bayan Lepas.

The role covers day-to-day IT support at office and warehouse locations and involves maintaining business applications such as ATLAS, WMS, and Oracle, along with basic user training.

Qualifications

• Diploma / Degree in Information Technology, Computer Science, or related field.
• Minimum 2 years of IT support / IT system administration experience.
• Good knowledge of hardware, software, networking and system troubleshooting.
• Experience with ERP/WMS applications, Oracle, SAP or similar systems is an advantage.
• Good problem-solving and communication skills.
• Customer-service oriented and able to work with users at different levels.

Responsibilities

• Provide day-to-day IT support and troubleshooting for users at office and warehouse locations.
• Support and maintain business applications including ATLAS, WMS, Oracle, Webtools and other in-house systems.
• Install, configure and troubleshoot hardware, software, PCs, printers and other IT equipment.
• Support network, server and database maintenance, backup and security activities.
• Manage user accounts, system access and application permissions.
• Maintain IT asset records and conduct regular asset audits.
• Troubleshoot system, network and connectivity issues and provide timely resolution.
• Liaise with IT vendors on equipment repair, maintenance and procurement.
• Provide basic IT training and guidance to users when required.

Skills

IT support

Troubleshooting

Customer service

Education

Diploma or degree in IT/CS

Tools

ATLAS

WMS

Oracle

SAP

Job description

Kintetsu World Express (Malaysia) Sdn Bhd is seeking an IT Support professional to provide hands-on support for IT systems, applications, hardware and network infrastructure supporting our logistics operations in Penang/Bayan Lepas.

The role covers day-to-day IT support at office and warehouse locations and involves maintaining business applications such as ATLAS, WMS, and Oracle, along with basic user training.