Logistics Customer Care Specialist

Toll Group; Malaysia; Hybrid; MYR 26,000 - 38,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, Malaysia is seeking a detail-oriented Customer Service Representative to maintain professional relationships, support accounts, and provide guidance on transactions. You will liaise with stakeholders, resolve issues per agreements, and contribute to operational efficiency.

Fresh graduates welcome; diploma in logistics or related field preferred; proficiency in MS Office and strong communication are essential.

Qualifications

• 1–3 years of job-related experience or vocational training.
• Strong data accuracy skills and attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance on customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per agreements.
• Support teammates and junior staff as needed.

Skills

Customer service orientation

Attention to detail

Communication

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

MS Office

Job description

Toll Group in Bayan Lepas, Penang, Malaysia is seeking a detail-oriented Customer Service Representative to maintain professional relationships, support accounts, and provide guidance on transactions. You will liaise with stakeholders, resolve issues per agreements, and contribute to operational efficiency.

Fresh graduates welcome; diploma in logistics or related field preferred; proficiency in MS Office and strong communication are essential.