Logistics Customer Support Specialist

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; Presencial; MYR 47.000 - 71.000; Jornada completa

Descripción de la vacante

Toll Group in Malaysia is seeking an experienced operational/support professional to help manage customer relationships, support account management, and handle transaction processing. The role involves providing product and technical support related to customer transactions and feedback, while liaising with internal and external stakeholders to meet contractual obligations and service standards.

The position requires prior experience in a structured business process, with a focus on resolving

Formación

• This is an experienced operational / support role, requiring detailed knowledge of a business process.
• Considerable (1-3 years) job-related training and technical or vocational training is required.

Responsabilidades

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Descripción del empleo

Toll Group in Malaysia is seeking an experienced operational/support professional to help manage customer relationships, support account management, and handle transaction processing. The role involves providing product and technical support related to customer transactions and feedback, while liaising with internal and external stakeholders to meet contractual obligations and service standards.

The position requires prior experience in a structured business process, with a focus on resolving