Logistics Customer Care Specialist

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; Sur place; MYR 24 000 - 42 000; Plein temps

Résumé du poste

Toll Group in Malaysia is seeking a data entry focused role to accurately enter data per Standard Operating Procedures and manage customer communications. You will record information into Cargo Wise 1, verify accuracy, and keep sensitive data confidential while supporting continuous improvement initiatives.

Candidates should be prepared to engage with customers via email and adhere to pre-employment checks, including criminal history and health assessments.

Responsabilités

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo Wise 1
• Check completed work for accuracy
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

Description du poste

Toll Group in Malaysia is seeking a data entry focused role to accurately enter data per Standard Operating Procedures and manage customer communications. You will record information into Cargo Wise 1, verify accuracy, and keep sensitive data confidential while supporting continuous improvement initiatives.

Candidates should be prepared to engage with customers via email and adhere to pre-employment checks, including criminal history and health assessments.