Customer Support Pro - Global Logistics (Rotational Shifts)

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; Vor Ort; MYR 33.000 - 56.000; Vollzeit

Zusammenfassung

Toll Group in Malaysia is seeking an experienced operations/support professional to help manage customer relationships and process transactions in a dynamic logistics environment. You will contribute to delivering reliable, proactive support within a multinational logistics framework.

The role involves liaising with internal and external stakeholders, ensuring contractual obligations and service standards are met, and working rotating shifts to cover morning, noon and night cycles.

Qualifikationen

• This is an experienced operational / support role, requiring detailed knowledge of a business process.
• Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge.
• May provide assistance to less experienced staff.

Aufgaben

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.
• Work in rotational shift Morning, Noon and Night - 1 month per shift rotation

Jobbeschreibung

Toll Group in Malaysia is seeking an experienced operations/support professional to help manage customer relationships and process transactions in a dynamic logistics environment. You will contribute to delivering reliable, proactive support within a multinational logistics framework.

The role involves liaising with internal and external stakeholders, ensuring contractual obligations and service standards are met, and working rotating shifts to cover morning, noon and night cycles.