Logistics Customer Success Rep — Noon Shift (2PM–11PM)

Toll Group; Bayan Lepas; On-site; MYR 39,060 - 61,380; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is seeking a detail-oriented Customer Service Officer for the Noon Shift (2PM-11PM). You will manage client relationships, ensure compliance, and support import operations within freight forwarding.

Ideal candidates have 3–5 years in freight forwarding, especially import and customs operations, and strong English communication. Willingness to work overtime and holidays is required.

Qualifications

• 3–5 years’ experience in freight forwarding, specializing in import and customs operations.
• Strong stakeholder management skills with the ability to build rapport and influence at all levels.
• Customer-centric mindset with understanding of account management and transaction processes.
• Leadership acumen: experience leading and motivating teams (added advantage).
• Exceptional communication: fluent in English to engage effectively with customers and global partners.
• Willingness to support during public holidays and overtime when required.

Responsibilities

• Manage client relationships, escalate issues, and resolve concerns to maintain trust.
• Ensure accurate documentation, regulatory compliance, and adherence to SOPs.
• Proactively identify risks and resolve problems to keep operations smooth.
• Monitor performance, analyze gaps, and plan manpower to meet targets.
• Adapt to pressures, adjust priorities, and support the team during peak periods.

Skills

Client relationship

Regulatory compliance

Analytical skills

Problem solving

Stress management

English fluency

Job description

Toll Group in Bayan Lepas, Penang, is seeking a detail-oriented Customer Service Officer for the Noon Shift (2PM-11PM). You will manage client relationships, ensure compliance, and support import operations within freight forwarding.

Ideal candidates have 3–5 years in freight forwarding, especially import and customs operations, and strong English communication. Willingness to work overtime and holidays is required.