Logistics Customer Experience Specialist

Toll Group; Malaysia; On-site; MYR 30,000 - 54,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative to manage relationships with customers, support accounts, and handle product and technical inquiries. This role emphasizes accurate data handling and timely responses in a fast-paced logistics environment.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and guide junior staff as needed.

Qualifications

• 1–3 years of job-related experience and technical or vocational training.
• Diploma/Degree in Logistics, Supply Chain, or Business preferred.
• Attention to detail and data accuracy are essential.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and maintain effective and professional relationships with customers.
• Assist with account management and transaction processing to ensure smooth operations.
• Provide guidance and support related to customer transactions, feedback, and requests.
• Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues in line with agreements and established processes.
• Provide assistance and guidance to less experienced staff as needed.

Skills

Relationship building

Account support

Product & technical support

Stakeholder liaison

Issue resolution

Team support

Education

Diploma/Degree in Logistics/Supply Chain/Business

Tools

Microsoft Office

Job description

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative to manage relationships with customers, support accounts, and handle product and technical inquiries. This role emphasizes accurate data handling and timely responses in a fast-paced logistics environment.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and guide junior staff as needed.