Logistics Customer Service Lead (Forwarding/Import-Export)

SWIFT GROUP OF COMPANIES; Klang City, Port Klang; Vor Ort; MYR 45.000 - 89.000; Vollzeit

Zusammenfassung

SWIFT GROUP OF COMPANIES is seeking a Customer Service Supervisor for Forwarding - Import/Export to coordinate logistics across departments and ensure customer satisfaction in Klang. The role emphasizes proactive communication, relationship building, and timely shipment updates.

The ideal candidate will hold a bachelor's degree in logistics or related field and have at least 1 year of logistics experience. Strong English skills, independence, and a team-oriented mindset are essential for success.

Qualifikationen

• Bachelor's degree in Logistics or related field is required.
• At least 1 year of experience in logistics or a related role is preferred.
• Excellent interpersonal and communication skills in English.
• Ability to work independently, multi-task, and meet deadlines.
• Positive, proactive, and team-oriented attitude.

Aufgaben

• Liaise, coordinate and follow up with forwarding, haulage, transport and finance to meet customer expectations.
• Provide courteous and professional service to all customer enquiries and requests.
• Build positive relationships with customers for retention and growth.
• Update customers on daily schedules and progress of inbound and outbound shipments.
• Monitor service levels and present KPI reports to customers.
• Resolve service issues by clarifying complaints, identifying causes, and providing solutions.
• Keep customers informed of delays or abnormalities in shipments.
• Track shipment progress and documentation with multiple parties including government authorities to ensure smooth clearance.
• Perform ad-hoc tasks as required by management.

Kenntnisse

Interpersonal skills

English communication

Multitasking

Organization

Team player

Problem solving

Ausbildung

Bachelor's Degree in Logistics or related field

Jobbeschreibung

SWIFT GROUP OF COMPANIES is seeking a Customer Service Supervisor for Forwarding - Import/Export to coordinate logistics across departments and ensure customer satisfaction in Klang. The role emphasizes proactive communication, relationship building, and timely shipment updates.

The ideal candidate will hold a bachelor's degree in logistics or related field and have at least 1 year of logistics experience. Strong English skills, independence, and a team-oriented mindset are essential for success.