SEAFREIGHT CUSTOMER SERVICE FOR IMPORT AND EXPORT (FREIGHT FORWARDING)

Cosmo SCM Sdn Bhd; George Town; On-site; MYR 33,000 - 56,000; Full time

Job summary

Cosmo SCM Sdn Bhd is seeking a Seafreight Customer Service professional to support both import and export shipments in a dynamic freight forwarding environment. You will handle arrivals and bookings, liaise with overseas agents and local customers, prepare documentation, and assist with billing and costing while ensuring timely updates on shipment status.

Ideal candidates have a diploma in logistics or related field, good English, and willingness to travel as needed; join a well-established team

Qualifications

• Knowledge in Forwarding Industry.
• At least a Diploma, Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.
• Excellent leadership, teamwork and collaborative with the overall business management skills.
• At least 2 year(s) of working experience in the related field (forwarding, transportation and freight industry).
• Able to converse in English
• Willing to travel as and when needed

Responsibilities

• Overseeing sea import and export shipments.
• Dealing with co-loader for the arrival notice and prepare related documents.
• Prepare arrival notice, data entry, correction manifest, e-DO, billing and costing.
• Email communication with oversea agents and local customers for bookings and pre-alerts.
• Book shipments with liner (FCL) and co-loader (LCL) and prepare booking confirmations and HBL.
• Send pre-alerts, billing and costing, and update shipment delivery status.

Skills

Forwarding knowledge

English communication

Team collaboration

Education

Diploma in Logistics/Transportation

Job description

SEAFREIGHT CUSTOMER SERVICE FOR IMPORT AND EXPORT (FREIGHT FORWARDING)

Overseeing sea import and export shipments

IMPORT:

Dealing with co-loader for the arrival notice

Prepare arrival notice, data entry, correction manifest, e-DO, do billing and costing

Email communication with oversea agent for pre-alert on all shipment

Liaise with local customer for arrival shipment, dutiable shipment and delivery status

Arrange truck for delivery of required

EXPORT

Email communication with oversea agent and local customer for the new booking shipment

Responsible to book shipment with liner (FCL) and co-loader (LCL)

Prepare booking confirmation , HBL and send to local customer

Send pre-alert, do billing and costing

Requirements:

Knowledge in Forwarding Industry.

At least a Diploma, Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent

Excellent leadership, teamwork and collaborative with the overall business management skills

At least 2 year(s) of working experience in the related field (forwarding, transportation and freight industry)

Able to converse in English

Willing to travel as and when needed

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have freight forwarding experience?
• How many years' experience do you have as a Customer Service Executive?
• How many years' experience do you have in the logistics, freight & delivery services industry?
• How many years of business management experience do you have?
• Do you have data entry experience?
• Are you willing to travel for this role when required?

Manufacturing, Transport & Logistics 11-50 employees

Cosmo SCM Sdn Bhd is a well established international freight forwarding with offices in Penang, Kuala Lumpur, Port Klang and Singapore. We specialise in Customhouse Brokerage (Forwarding & Shipping Agency), Consolidation Services, Transportation, Warehousing & Logistics Consultancy.

In line with our strategic expansion, we would like to look for dynamic, self motivate and pleasant personality to fill up the following position.

Cosmo SCM Sdn Bhd is a well established international freight forwarding with offices in Penang, Kuala Lumpur, Port Klang and Singapore. We specialise in Customhouse Brokerage (Forwarding & Shipping Agency), Consolidation Services, Transportation, Warehousing & Logistics Consultancy.

In line with our strategic expansion, we would like to look for dynamic, self motivate and pleasant personality to fill up the following position.