Logistics Customer Service Exec — Mandarin Pro

Orient AMG Sdn Bhd; Klang City; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Annual bonus

Company trips

Dental coverage

Job summary

Orient AMG Sdn Bhd is seeking a Customer Service Executive in Klang to support logistics operations and customer relations. The role emphasizes coordinating shipments, updating clients on freight status, and promoting service solutions. Mandarin fluency is required for Mandarin-speaking customers.

Ideal candidates have 1–5 years in freight/logistics and a proactive, team-oriented mindset. Fresh graduates with the right attitude are encouraged to apply.

Qualifications

• Excellent customer service and communication skills.
• Mandarin proficiency is a MUST to deal with Mandarin-speaking customers.
• 1–5 years of experience in related field preferred; fresh graduates considered.

Responsibilities

• Maintain and enhance customer relationships.
• Coordinate shipments and update freight status to customers.
• Promote the value of services and solutions to enhance brand image.
• Identify and implement process improvements to improve customer experience.
• Communicate with clients via phone, messaging apps (e.g., WhatsApp, WeChat).

Skills

Customer service

Mandarin language

Tools

MS Office

Job description

Orient AMG Sdn Bhd is seeking a Customer Service Executive in Klang to support logistics operations and customer relations. The role emphasizes coordinating shipments, updating clients on freight status, and promoting service solutions. Mandarin fluency is required for Mandarin-speaking customers.

Ideal candidates have 1–5 years in freight/logistics and a proactive, team-oriented mindset. Fresh graduates with the right attitude are encouraged to apply.