Customer Service

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Port Klang; On-site; MYR 31,000 - 58,000; Full time

Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking a logistics support specialist to handle customer inquiries and provide shipment updates. You will coordinate with forwarding teams, shipping lines, and overseas agents to ensure on-time delivery.

The role requires familiarity with import/export shipments, customs clearance, and shipping documents. Mandarin proficiency and logistics experience are preferred, with a fast-paced environment mindset.

Qualifications

• Mandarin language fluency preferred for Malaysian candidates.

Responsibilities

• Handle customer enquiries and provide shipment updates.
• Follow up on cargo status, arrival dates, delivery schedules and container arrangements.
• Liaise with the forwarding department, shipping lines, transport teams, overseas agents and customers.
• Follow up on import/export shipments and customs clearance.
• Coordinate with customers' warehouses regarding container collection and delivery.
• Assist in preparing and checking shipping documents.
• Handle shipment delays, documentation issues and customer complaints.
• Follow up with relevant parties to ensure shipments are delivered smoothly and on time.
• Provide timely updates to customers and internal teams.

Job description

• Handle customer enquiries and provide shipment updates.
• Follow up on cargo status, arrival dates, delivery schedules and container arrangements.
• Liaise with the forwarding department, shipping lines, transport teams, overseas agents and customers.
• Follow up on import/export shipments and customs clearance.
• Coordinate with customers' warehouses regarding container collection and delivery.
• Assist in preparing and checking shipping documents.
• Handle shipment delays, documentation issues and customer complaints.
• Follow up with relevant parties to ensure shipments are delivered smoothly and on time.
• Provide timely updates to customers and internal teams.

Job Requirements:

• Malaysian candidates who can communicate fluently in Mandarin are preferred.
• Candidates with logistics, freight forwarding or shipping experience are preferred.
• Knowledge of import/export, shipment tracking, customs clearance and shipping documents is an advantage.
• Candidates with Customer Service, Sales Coordinator or Order Processing experience are welcome to apply.
• Good communication skills, responsible and able to follow up closely with different parties.
• Willing to learn and able to work in a fast-paced environment.