Logistics Customer Service (Import/Export)

Zohorecruit; Port Klang; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Career growth

Medical coverage

Annual leave

Job summary

Zohorecruit is seeking a Logistics Customer Service specialist for Import/Export to ensure smooth international shipments and top-notch customer care. You will support pricing, quotations, and negotiations, build long-term relationships with overseas agencies and freight forwarders, and identify new market opportunities through competitive analysis.

Strong English and Mandarin skills are required. Competitive salary and benefits.

Qualifications

• Minimum 2 years of experience in logistics or freight forwarding.
• Solid knowledge of global trade regulations, customs procedures, and shipping documentation.
• Hands-on experience in import & export operations.
• Familiar with preparing and handling quotations for clients.
• Strategic thinker with a track record of driving business growth.
• Strong communication and coordination skills with internal teams, carriers, and clients.
• Detail-oriented, organized, and able to work in a fast-paced environment.
• Good reading and speaking skills in English and Mandarin to liaise with China stakeholders.

Responsibilities

• Leverage in-depth knowledge of freight forwarding operations and CS processes to ensure the smooth execution of international shipments (Import & Export).
• Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.
• Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.
• Identify emerging markets and business opportunities through in-depth market and competitor analysis.
• Negotiate high-value agency agreements and contracts to strengthen global partnerships.
• Provide senior management with actionable insights, reports, and recommendations for continuous business growth.

Skills

Logistics operations

Customer service

Quotations

Trade regulations

English & Mandarin

Job description

Logistics Customer Service (Import/Export)

• Leverage in-depth knowledge of freight forwarding operations and customer service (CS) processes to ensure the smooth execution of international shipments.(Import & Export)
  
• Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.
  
• Cultivate and maintain long-term relationships with overseas shipping agencies,freight forwarders, and trade regulators.
  
• Identify emerging markets and business opportunities through in-depth market and competitor analysis.
  
• Negotiate high-value agency agreements and contracts to strengthen global partnerships.
  
• Provide senior management with actionable insights, reports, and recommendations for continuous business growth.
  

Requirements

• Minimum 2 years of working experience in logistics or freight forwarding
  
• Solid knowledge of global trade regulations, customs procedures, and shipping documentation
  
• Hands-on experience in import & export operations
  
• Familiar with preparing and handling quotations for clients
  
• Strategic thinker with a track record of driving business growth and achieving measurable results
  
• Strong communication and coordination skills with internal teams, carriers, and clients
  
• Detail-oriented, organized, and able to work in a fast-paced environment
  
• Good reading and speaking skill in English and Mandarin, as required to liase with China skateholder.
  
• Competitive basic salary
  
• Performance bonus based on individual and team achievements
  
• Opportunities for career growth and skill development
  
• Supportive and collaborative working environment
  
• Annual leave, medical, and insurance coverage