Customer Service Executive (Logistics) - Overseas Desk

Zohorecruit; Port Klang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zohorecruit is seeking a Customer Service Executive (Logistics) for the Overseas Desk to coordinate global shipments, prepare quotations, and ensure client satisfaction.

The role drives international business growth through pricing strategies, negotiations, and building long-term relationships with overseas shipping agencies, freight forwarders, and regulators. Will travel internationally to develop partnerships and expand market presence.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field.
• 2-3 years of international logistics and freight forwarding experience with business development.
• Knowledge of global trade regulations, customs procedures, and shipping documentation.
• Strong leadership, communication, and negotiation skills with stakeholder influence.
• Willingness to travel internationally for business development and partner engagement.

Responsibilities

• Coordinate global shipments, prepare quotations, and ensure client satisfaction.
• Provide sales support with pricing strategies, quotations, and negotiations.
• Cultivate relationships with overseas shipping agencies, freight forwarders, and regulators.
• Leverage CS knowledge to ensure smooth international shipments.
• Provide senior management with insights, reports, and growth recommendations.
• Develop and implement strategies to expand international market presence.
• Identify emerging markets through market and competitor analysis.
• Negotiate high-value agency agreements and contracts to strengthen partnerships.
• Represent the company at global conferences, trade shows, and industry events.

Skills

Leadership

Communication

Negotiation

Business Development

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field

Job description

Customer Service Executive (Logistics) - Overseas Desk

- Ensure seamless coordination of global shipments, quotation preparation, and client satisfaction.

- Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.

- Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.

- Leverage in-depth knowledge of freight forwarding operations and customer service(CS) processes to ensure the smooth execution of international shipments.

- Provide senior management with actionable insights, reports, and recommendations for continuous business growth.

- Develop and implement high-impact business strategies to expand international market presence

- Identity emerging markets and business opportunities through in-depth market and competitor analysis

- Negotiate high-value agency agreements and contracts to stregnthen global partnerships

- Represent the company in global conferences, trae shows, and industry networking events.

Requirements

Bachelor's degree in Business administration, Logistics, Supply Chain, or a relatedfield

At least 2-3 years of proven success in international logistics and freight forwarding, with strong experience in business development

Solid knowledge of global trade regulations, customs procedures, and shipping documentation

Excellent leadership, communication, and negotiation skills with the ability to influence key stakeholders

Strategic thinker with a track record of driving business growth, and achieving measurable results.

Open to international travel for business development and partner engagement