Customer Service Executive (Mandarin Speaking)

Safround Logistics 顺圆弘通物流集团; Shah Alam; On-site; MYR 47,000 - 78,000; Full time

Job summary

Safround Logistics 顺圆弘通物流集团 is seeking a proactive Customer Service Executive to coordinate local and international shipments, manage bookings, and ensure shipping documents are complete and accurate. The role requires strong coordination with freight forwarders, couriers, and clients in a fast-paced trading environment.

The successful candidate will handle vessel schedules, delays, and customs progress, communicate effectively via WhatsApp, WeChat, and email, and maintain excellent client

Qualifications

• Minimum SPM; a diploma in Logistics, Business Administration or related field is an advantage.
• 1-2 years of relevant experience in logistics, freight forwarding, shipping/sea freight, air freight, transportation, or logistics customer service and documentation.
• Fresh graduates are encouraged to apply.
• Fluent in Mandarin preferred due to Mandarin-speaking clients and China agents.

Responsibilities

• Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and deadlines.
• Maintain shipment reports and update customers on vessel schedules, delays, customs progress, and haulage/delivery status.
• Provide customer service and coordinate shipments with clients.
• Coordinate daily Air, Ocean Export & Import activities with clients, service providers and internal team.
• Communicate and build rapport with agents, carriers, co-loaders and service providers; answer customer calls.
• Perform ad-hoc duties as assigned.
• Strong in carrier booking; familiar with major trade lanes (US & Canada); respond promptly via WhatsApp, WeChat, and email.

Skills

Freight bookings

Vessel schedules

Customer communication

Documentation accuracy

Multitasking

Mandarin (preferred)

Courier coordination

Client relationship

Education

SPM certificate

Diploma in Logistics

Business Administration Diploma

Job description

About The Role

We are looking for a proactive and detail-oriented Customer Service Executive to coordinate local and international shipments, manage freight bookings, coordinate shipment progress and ensure shipping documents are complete, accurate and returned to customers promptly. The ideal candidate should have strong coordination skills, experience dealing with freight forwarders and couriers, and the ability to work in a fast-paced trading environment.

Job Responsibilities

• Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and shipping deadlines.
• Maintain shipment reports and update customers on vessel schedules, delays, customs clearance progress and haulage/delivery status.
• Perform customer service in communicate with Customers for shipments arrangement.
• Daily Air, Ocean Export & Import coordination & corresponding with clients. service providers and internal team.
• Communicate and build good rapport and relationship with agents, carriers, co-loaders and service providers. Answer call from customer.
• Perform and ad-hoc duties as assigned or required from time to time.
• Strong in carrier booking, familiar with major trade lanes (especially US & Canada), with prompt responses via WhatsApp, WeChat, and email.

Job Requirements

• Candidates fluent in mandarin speaking is preferred as the role requires to deal with mandarin speaking clients and China Agent's.
• Preferably 1–2 years of relevant working experience in the logistics industry, freight forwarding, shipping/sea freight, air freight, transportation, or logistics customer service and documentation.
• Fresh graduates are encouraged to apply
• Minimum SPM; a diploma in Logistics, Business Administration or a related field is an advantage.
• Familiar with freight bookings, vessel schedules and import/export shipment processes.
• Strong in carrier booking, familiar with major trade lanes (especially US & Canada), with prompt responses via WhatsApp, WeChat, and email.
• Detail-oriented, organised and able to manage multiple shipments and deadlines.
• Strong customer service, communication and follow-up skills.
• Able to coordinate independently with customers, shipping agents, customs clearance personnel and haulage teams.
• Candidate must be willing to work in I-City, Shah Alam.