Logistics Customer Service

CMS Logistics (M) Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 45,000; Full time

Job summary

CMS Logistics (M) Sdn Bhd in Penang invites applications for a full-time customer service role handling shipments, coordinating with customers and internal teams. You will liaise with warehouse, vendors and overseas agents for shipment updates, prepare and check documents, assist billing when required, and adapt to a fast-paced environment.

Fresh graduates or those with freight forwarding exposure are welcome; Mandarin and English fluency preferred, with willingness to work extra hours.

Qualifications

• Preferably 1 year of experience in Freight Forwarding/NVOCC.
• Fresh graduates with Diploma/Degree in Logistics welcome.
• Willing to work extra hours and under stress.

Responsibilities

• Interact with customers to arrange shipments and ensure smooth communication.
• Liaise with warehouse, vendors and overseas agents for shipment updates and movement.
• Handle documents and be in charge of billing when assigned by HOD.
• Willingness to take on tasks assigned by management from time to time.

Skills

Customer service

Communication

Multilingual (Mandarin/English)

Willing to work extra hours

Education

Diploma/Degree in Logistics

Job description

Perform customer service in communicate with Customers for shipments arrangement.

Liaise with warehouse, vendors and overseas agent for shipment update and movement

Handle documents & in charge of billing whenever assigned by HOD

Willing to accept any task assigned by management from time to time

Applicant must be willing to work extra hour and under work stress

Requirements :-

Preferably, at least one year working experience related to Freight Forwarding/Nvocc background would be an advantage.

Fresh graduate from Diploma/Degree in Logistics study are welcome to apply.

Required language(s): Mandarin, English

Candidates fluent in mandarin speaking is preferred as the role requires to deal with mandarin speaking clients and agents.

Able to handle job with minimum supervision.

Good personality, responsive and positive working attitude.

Full Time position(s).

CMS Logistics has more than 10 years of rich experience in ocean forwarding operation and knows well about the global shipping market that keeps developing increasingly. With multilingual hardworking staff, we can provide the best one-stop solution according to your requirements and deliver your goods to the destination safely, fast and orderly through our perfect global agency network. What your need is the mission we undertake; your satisfaction is our greatest happiness.

Signed cooperation agreement with major shipping lines and established long-term friendly cooperation relationship with ocean shipping agencies and ports.

Developed partnership with forwarding agencies that covers more than 50 countries in the world and nearly 70 base ports.

Offer favorable prices and excellent service based on the management philosophy of honesty, practicality, cooperation and double win.

Provide one-stop service including space booking, loading, haulage, warehousing, distribution, consolidation, customs clearance, inspection, quarantine, B/L issue, cargo tracking, document transfer and consultation.

Provide ocean/air multinomial transport, bulk cargo inland transportation and door-to-door services.

CMS Logistics has more than 10 years of rich experience in ocean forwarding operation and knows well about the global shipping market that keeps developing increasingly. With multilingual hardworking staff, we can provide the best one-stop solution according to your requirements and deliver your goods to the destination safely, fast and orderly through our perfect global agency network. What your need is the mission we undertake; your satisfaction is our greatest happiness.

Signed cooperation agreement with major shipping lines and established long-term friendly cooperation relationship with ocean shipping agencies and ports.

Developed partnership with forwarding agencies that covers more than 50 countries in the world and nearly 70 base ports.

Offer favorable prices and excellent service based on the management philosophy of honesty, practicality, cooperation and double win.

Provide one-stop service including space booking, loading, haulage, warehousing, distribution, consolidation, customs clearance, inspection, quarantine, B/L issue, cargo tracking, document transfer and consultation.

Provide ocean/air multinomial transport, bulk cargo inland transportation and door-to-door services.