Logistics: Customer Service Exec (Australian Market)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Putrajaya; On-site; MYR 32,000 - 33,000; Full time

Benefits offered by this job

Premium Allowance

Shift Allowance

Transport Allowance

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Service Executive to support the Australian market from Putrajaya. This six-month contract role focuses on timely inquiries, shipment bookings, and service queries in a fast-paced logistics environment.

You will handle complaints, document interactions accurately, and collaborate with internal teams to resolve issues. Shift availability from 5:00 AM to 6:00 PM, with relevant allowances and the baseline monthly salary in the

Qualifications

• Strong spoken and written English required for Australian customers.
• 1 year of customer service, contact centre or customer-facing experience.
• Ability to learn and navigate multiple systems.
• Demonstrate ownership and accountability for issue resolution.

Responsibilities

• Provide timely assistance and resolution to customer enquiries and issues.
• Assist customers with shipment bookings and general service enquiries.
• Handle complaints with empathy and identify resolutions for service recovery.
• Take ownership of issues and collaborate with other teams to resolve them.
• Document customer interactions accurately and manage service requests.
• Help customers with shipment tracking and provide updates.

Skills

English proficiency

Customer service

Communication

Problem solving

Education

Secondary education or equivalent

Job description

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Service Executive to support the Australian market from Putrajaya. This six-month contract role focuses on timely inquiries, shipment bookings, and service queries in a fast-paced logistics environment.

You will handle complaints, document interactions accurately, and collaborate with internal teams to resolve issues. Shift availability from 5:00 AM to 6:00 PM, with relevant allowances and the baseline monthly salary in the