Global Customer Service Exec – Night Shifts & Cross-Border Support

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Tsing Digital Technology Sdn Bhd in Kuala Lumpur is hiring a Customer Service Executive on an urgent basis to deliver fast, professional support across time zones, focusing on cross-border logistics, customs, tariffs, and related e-commerce processes.

You will communicate via live chat, calls, ticketing systems, and online communities, manage multiple inquiries in a fast-paced environment, and accurately update CRM records while maintaining data quality.

Qualifications

• Fresh graduates welcome.
• Willing to work rotating shifts including overnights to support global markets.
• Typing speed at least 40 WPM with high accuracy; typing test required.
• Mandarin proficiency is an advantage.
• Experience in customer service, e-commerce, marketplace, or cross-border merchant servicing is preferred.
• Experience handling large cross-border merchants is an added advantage.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Deliver fast, efficient, and professional customer support across different time zones by following established processes and teamwork practices.
• Provide support and guidance on cross-border logistics, customs, tariffs, and related e-commerce processes.
• Communicate clearly and professionally through multiple channels, including live chat, calls, ticketing systems, and online communities.
• Maintain a high level of service quality in a fast-paced environment while managing multiple customer inquiries and tasks.
• Accurately update and maintain customer information, case records, and documentation in CRM and other relevant systems.

Skills

Communication skills

Multitasking

Problem-solving

Tools

CRM systems

Ticketing systems

Job description

Tsing Digital Technology Sdn Bhd in Kuala Lumpur is hiring a Customer Service Executive on an urgent basis to deliver fast, professional support across time zones, focusing on cross-border logistics, customs, tariffs, and related e-commerce processes.

You will communicate via live chat, calls, ticketing systems, and online communities, manage multiple inquiries in a fast-paced environment, and accurately update CRM records while maintaining data quality.