Logistics Customer Service Associate
Central Continent Sdn Bhd
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Benefits offered by this job
Job summary
Jora Malaysia is seeking a customer service professional in Kuala Lumpur to support freight forwarding operations. Fresh graduates are welcome, and candidates with up to 2 years' experience in logistics customer service are encouraged to apply. Training provided and SOPs will guide your daily tasks.
You will coordinate shipments from booking to delivery, manage documents, and keep clients updated. Strong English is preferred, additional languages are a plus, and a diploma or degree is required.
Qualifications
- Fresh graduates welcome to apply; candidates with up to 2 years' experience in freight forwarding / logistics customer service
Responsibilities
- Coordinate customer shipments from booking through to final delivery
- Handle shipping documents (BL/AWB), customs coordination, and shipment status updates
- Liaise with shipping lines, airlines, and international agents on ETD/ETA and follow-ups
- Keep customers updated proactively and resolve issues before they escalate
- Maintain accurate records and meet service-standard timelines
Skills
Education
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Fresh graduates are welcome to apply, as are candidates with up to 2 years' experience in freight forwarding / logistics customer service
Diploma / Degree in any field
Eager to learn, detail-oriented, with a customer-first mindset
Organised and responsive, able to handle multiple shipments
Good command of English; additional languages an advantage
Prior forwarding / logistics experience is a plus, but not required
- Fresh graduates are welcome to apply, as are candidates with up to 2 years' experience in freight forwarding / logistics customer service
- Diploma / Degree in any field
- Eager to learn, detail-oriented, with a customer-first mindset
- Organised and responsive, able to handle multiple shipments
- Good command of English; additional languages an advantage
- Prior forwarding / logistics experience is a plus, but not required
You’ll be a key point of contact for our customers coordinating shipments from booking to delivery, handling documentation, and keeping clients updated. We have clear SOPs and full training, so whether you’re starting your career or already have a couple of years in the field, we’ll set you up to succeed.
- Coordinate customer shipments from booking through to final delivery
- Handle shipping documents (BL/AWB), customs coordination, and shipment status updates
- Liaise with shipping lines, airlines, and international agents on ETD/ETA and follow-ups
- Keep customers updated proactively and resolve issues before they eliminate
- Maintain accurate records and meet our service-standard timelines
- Annual Leave
- Medical Leave
- EPF
- SOCSO
- EIS
- Commission
- Training Provided
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