Customer Support Agent

Central Continent Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

EPF

SOCSO

EIS

Commission

Training Provided

Job summary

Central Continent Sdn Bhd in Kuala Lumpur is seeking fresh graduates or those with up to 2 years' experience for a freight forwarding / logistics customer service role. You will be the key contact for customers, coordinating shipments from booking to delivery and handling documentation.

We provide clear SOPs, full training, and opportunities to learn across shipping lines and agents. English is required, additional languages are an advantage, and no prior forwarding experience is mandatory.

Qualifications

• Fresh graduates welcome to apply and candidates with up to 2 years' experience in freight forwarding / logistics customer service.
• Diploma or Degree in any field.

Responsibilities

• Coordinate customer shipments from booking through to final delivery.
• Handle shipping documents (BL/AWB), customs coordination, and shipment status updates.

Skills

Customer service

Organization

English proficiency

Multilingual advantage

Education

Diploma / Degree in any field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are welcome to apply, as are candidates with up to 2 years' experience in freight forwarding / logistics customer service

Diploma / Degree in any field

Eager to learn, detail-oriented, with a customer-first mindset

Organised and responsive, able to handle multiple shipments

Good command of English; additional languages an advantage

Prior forwarding / logistics experience is a plus, but not required

Requirement

What We're Looking For

• Fresh graduates are welcome to apply, as are candidates with up to 2 years' experience in freight forwarding / logistics customer service

• Diploma / Degree in any field

• Eager to learn, detail-oriented, with a customer-first mindset

• Organised and responsive, able to handle multiple shipments

• Good command of English; additional languages an advantage

• Prior forwarding / logistics experience is a plus, but not required

Responsibility

The Role

You'll be a key point of contact for our customers coordinating shipments from booking to delivery, handling documentation, and keeping clients updated. We have clear SOPs and full training, so whether you're starting your career or already have a couple of years in the field, we'll set you up to succeed.

What You'll Do

• Coordinate customer shipments from booking through to final delivery

• Handle shipping documents (BL/AWB), customs coordination, and shipment status updates

• Liaise with shipping lines, airlines, and international agents on ETD/ETA and follow-ups

• Keep customers updated proactively and resolve issues before they elevate

• Maintain accurate records and meet our service-standard timelines

Benefits

• Annual Leave
• Medical Leave
• EPF
• SOCSO
• EIS
• Commission
• Training Provided