Customer Service Executive

Career Horizons; Selangor; On-site; MYR 27,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Professional development

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Performance Bonus

5 Working Days

Medical Insurance

Job summary

Jora Malaysia is seeking a logistics support professional in Selangor. The role involves coordinating with clients and shippers, preparing quotes, and maintaining meticulous shipment records. You will negotiate with couriers and manage customer accounts while handling high call volumes to ensure excellent service.

Qualification requirements include a minimum SPM or diploma and ideally 1+ year in logistics with strong communication skills. Health benefits and annual leave are provided.

Qualifications

• Minimum SPM, Diploma or higher qualification.
• Preferably with 1 year or above experience in logistics industries and good communication skills.

Responsibilities

• Communicate with clients and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare sales reports for senior management.
• Keep a meticulous record of shipment information.
• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.

Skills

Communication skills

Education

SPM/ Diploma or higher

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum SPM, Diploma or higher qualification
• Preferably with 1 year or above experience in logistics industries and good communication skills

Requirement

• Minimum SPM, Diploma or higher qualification
• Preferably with 1 year or above experience in logistics industries and good communication skills

Responsibility

• Communicate with clients and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare sales reports for senior management.
• Keep a meticulous record of shipment information.
• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.

Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Performance Bonus
• 5 Working Days
• Medical Insurance