Customer Service Representative (Weekend Rotational Shift)

Toll Group; Malaysia; On-site; MYR 30,000 - 54,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is hiring a Customer Service Representative to manage relationships with customers, support accounts, and handle product and technical inquiries. This role emphasizes accurate data handling and timely responses in a fast-paced logistics environment.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and guide junior staff as needed.

Qualifications

• 1–3 years of job-related experience and technical or vocational training.
• Diploma/Degree in Logistics, Supply Chain, or Business preferred.
• Attention to detail and data accuracy are essential.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and maintain effective and professional relationships with customers.
• Assist with account management and transaction processing to ensure smooth operations.
• Provide guidance and support related to customer transactions, feedback, and requests.
• Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues in line with agreements and established processes.
• Provide assistance and guidance to less experienced staff as needed.

Skills

Relationship building

Account support

Product & technical support

Stakeholder liaison

Issue resolution

Team support

Education

Diploma/Degree in Logistics/Supply Chain/Business

Tools

Microsoft Office

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com We are seeking a detail-oriented and proactive Customer Service Representative to join our team based in Bayan Lepas, Penang.

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.

Training Requirements

Requires 1–3 years of job-related experience and technical or vocational training.

Requirements

• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
• Attention to Detail: Strong attention to detail with excellent data accuracy skills.
• Communication Skills: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams). Able to work on weekends on a rotational basis.

What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We’re on a mission to help move the businesses that move the world. With over 130 years’ experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more.