Mandarin-Speaking Customer Service Associate

Toll Group; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is seeking a Customer Service Representative (Mandarin Speaker) to join our team on site. The role focuses on building professional customer relationships, supporting accounts, and handling product-related inquiries in a fast-paced logistics environment.

The ideal candidate brings 1–3 years in operational/support roles, with a detailed understanding of business processes and the ability to perform semi-routine tasks under guidance.

Qualifications

• Experienced operational/support role requiring detailed knowledge of business processes.
• Performs semi-routine tasks through the application of established knowledge and procedures, with potential guidance to junior staff.
• Requires 1–3 years of relevant job-related experience and technical/vocational training.

Responsibilities

• Customer Relationships: Develop and maintain effective, professional relationships with customers.
• Account Support: Assist with account management and transaction processing.
• Product & Technical Support: Provide support related to customer transactions, feedback, and requests.
• Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.

Skills

Mandarin speaker

Customer service

Job description

Toll Group in Bayan Lepas, Penang, is seeking a Customer Service Representative (Mandarin Speaker) to join our team on site. The role focuses on building professional customer relationships, supporting accounts, and handling product-related inquiries in a fast-paced logistics environment.

The ideal candidate brings 1–3 years in operational/support roles, with a detailed understanding of business processes and the ability to perform semi-routine tasks under guidance.