Export Customer Service Specialist

Toll Group; Bayan Lepas; On-site; MYR 38,000 - 52,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-oriented Data Entry Clerk to support export operations. You will enter data per the Export SOP, Create Quick Booking, and ensure accuracy across documents and records in our Cargo Wise system.

Working with a collaborative team, you will respond to queries, register Consol, issue shipper instructions, and maintain confidentiality while seeking continuous improvement. Diploma holders in related fields are encouraged to apply.

Qualifications

• Export Experience in Freight Forwarding.
• Proven data entry working experience.
• Familiarity with MS Office.
• Typing speed and accuracy.
• Proficiency in both spoken and written English.
• Attention to details and accuracy.

Responsibilities

• Enter data according to the Export Standard Operating Procedure
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Responsible to register Consol and proceed with issuance of Shippers instruction
• Respond to queries for information and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

Skills

Export experience

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Education

Diploma in related field

Tools

Cargo Wise

Job description

Toll Group in Malaysia is seeking a detail-oriented Data Entry Clerk to support export operations. You will enter data per the Export SOP, Create Quick Booking, and ensure accuracy across documents and records in our Cargo Wise system.

Working with a collaborative team, you will respond to queries, register Consol, issue shipper instructions, and maintain confidentiality while seeking continuous improvement. Diploma holders in related fields are encouraged to apply.