Logistics Customer Care Specialist

Toll Group; Bayan Lepas; On-site; MYR 36,000 - 50,000; Full time

Job summary

Toll Group is hiring a Customer Service Representative in Bayan Lepas, Penang. You will build and maintain customer relationships, aid account management and transaction processing, and provide guidance on customer inquiries and feedback.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and assist team members. The role requires 1–3 years of related experience and weekend rotation may be required.

Qualifications

• Education: Diploma or degree in logistics, supply chain, business, or related field.
• Experience: Prior logistics/operations or milestone tracking is an advantage; fresh graduates welcome.
• Attention to detail with high data accuracy.
• Strong written and verbal communication.
• Proficiency in Microsoft Office (Excel/Outlook/Teams).
• Willing to work weekends on a rotational basis.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing for smooth operations.
• Provide guidance and support on customer transactions, feedback and requests.
• Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues per processes and agreements.
• Support and guide less experienced staff as needed.

Skills

Attention to detail

Communication skills

Technical skills

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office Suite

Excel

Outlook

Teams

Job description

Toll Group is hiring a Customer Service Representative in Bayan Lepas, Penang. You will build and maintain customer relationships, aid account management and transaction processing, and provide guidance on customer inquiries and feedback.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and assist team members. The role requires 1–3 years of related experience and weekend rotation may be required.